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1. General Provisions

This personal data processing policy has been compiled in accordance with the requirements of the Federal Law of July 27, 2006, № 152-FZ “On Personal Data” (hereinafter referred to as the Personal Data Law) and defines the procedure for processing personal data and measures to ensure the security of personal data implemented by Drive 2 Drive (hereinafter referred to as the Operator).

1.1. The Operator considers the observance of human and civil rights and freedoms in the processing of personal data, including the protection of the right to privacy, personal and family secrets, as the most important goal and condition of its activity.

1.2. This policy of the Operator regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Operator may receive about visitors to the website /.

2. Key Terms Used in the Policy

2.1. Automated processing of personal data — processing of personal data using computing equipment.

2.2. Blocking of personal data — temporary cessation of processing of personal data (except in cases where processing is necessary for clarification of personal data).

2.3. Website — a collection of graphical and informational materials, as well as programs for electronic computers and databases, ensuring their availability on the internet at the network address /.

2.4. Information system of personal data — a collection of personal data contained in databases and information technologies and technical means that ensure their processing.

2.5. Depersonalization of personal data — actions as a result of which it becomes impossible to determine, without the use of additional information, the affiliation of personal data to a specific User or other subject of personal data.

2.6. Processing of personal data — any action (operation) or a set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, usage, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

2.7. Operator — a state body, municipal body, legal or natural person, independently or jointly with other persons organizing and/or carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, and actions (operations) performed with personal data.

2.8. Personal data — any information directly or indirectly related to a determined or determinable User of the website /.

2.9. Personal data allowed by the subject of personal data for dissemination — personal data to which access by an unlimited circle of persons is provided by the subject of personal data by giving consent to the processing of personal data allowed by the subject for dissemination in the manner prescribed by the Personal Data Law (hereinafter referred to as personal data allowed for dissemination).

2.10. User — any visitor to the website /.

2.11. Provision of personal data — actions aimed at disclosing personal data to a specific person or a specific circle of persons.

2.12. Distribution of personal data — any actions aimed at disclosing personal data to an unlimited circle of persons (transfer of personal data) or at familiarization with personal data by an unlimited circle of persons, including publication of personal data in mass media, placement in information and telecommunications networks, or provision of access to personal data in any other way.

2.13. Cross-border transfer of personal data — transfer of personal data to the territory of a foreign state to an authority of a foreign state, a foreign individual, or a foreign legal entity.

2.14. Destruction of personal data — any actions resulting in the irreversible destruction of personal data with the impossibility of further restoration of the content of personal data in the personal data information system and/or destruction of physical media of personal data.

3. Main Rights and Obligations of the Operator

3.1. The Operator has the right to:

— obtain reliable information and/or documents containing personal data from the subject of personal data;

— in the event of the withdrawal by the subject of personal data of consent to the processing of personal data, and submission of a request to cease the processing of personal data, the Operator may continue to process personal data without the consent of the subject in the presence of grounds specified in the Personal Data Law;

— independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of obligations provided for by the Personal Data Law and adopted regulatory legal acts unless otherwise provided by the Personal Data Law or other federal laws.

3.2. The Operator is obliged to:

— provide the subject of personal data, upon their request, with information regarding the processing of their personal data;

— organize the processing of personal data in accordance with the current legislation of the UAE;

— respond to requests and inquiries from subjects of personal data and their legal representatives in accordance with the requirements of the Personal Data Law;

— notify the authorized body for the protection of the rights of subjects of personal data, upon request, within 10 days from the date of receipt of such a request;

— publish or otherwise ensure unrestricted access to this Policy regarding the processing of personal data;

— take legal, organizational, and technical measures to protect personal data from unlawful or accidental access, destruction, alteration, blocking, copying, provision, dissemination of personal data, as well as other unlawful actions against personal data;

— terminate the transfer (distribution, provision, access) of personal data, cease processing, and destroy personal data in the manner and cases provided by the Personal Data Law;

— perform other obligations stipulated by the Personal Data Law.

4. Main Rights and Obligations of Personal Data Subjects

4.1. Personal data subjects have the right to:

— receive information regarding the processing of their personal data, except in cases provided by federal laws. The information is provided by the Operator to the subject of personal data in an accessible form and should not contain personal data relating to other subjects, except in cases where there are lawful grounds for disclosing such personal data. The list of information and the procedure for obtaining it is established by the Personal Data Law;

— require the Operator to clarify their personal data, block or destroy it if the personal data is incomplete, outdated, inaccurate, unlawfully obtained, or unnecessary for the declared purpose of processing, as well as to take actions provided by law to protect their rights;

— require prior consent when processing personal data for the purpose of promoting goods, works, and services in the market;

— withdraw consent to the processing of personal data and submit a request to cease the processing of personal data;

— complain to the authorized body for the protection of personal data rights or in court regarding unlawful actions or inactions by the Operator when processing their personal data;

— exercise other rights provided by the legislation of the UAE.

4.2. Personal data subjects are obliged to:

— provide accurate data about themselves to the Operator;

— inform the Operator about the clarification (updating, modification) of their personal data.

4.3. Persons who have provided inaccurate information about themselves to the Operator or information about another personal data subject without their consent are liable in accordance with the legislation of the UAE.

5. Principles of Personal Data Processing

5.1. Personal data processing is carried out on a lawful and fair basis.

5.2. Personal data processing is limited to achieving specific, pre-determined, and lawful purposes. Processing of personal data incompatible with the purposes of personal data collection is not allowed.

5.3. Combining databases containing personal data whose processing is carried out for purposes incompatible with each other is not allowed.

5.4. Only personal data that meet the purposes of their processing are subject to processing.

5.5. The content and volume of processed personal data correspond to the stated purposes of processing. Redundancy of processed personal data in relation to the declared purposes of processing is not allowed.

5.6. When processing personal data, the accuracy of personal data, their sufficiency, and, if necessary, their relevance in relation to the purposes of personal data processing are ensured. The Operator takes necessary measures and/or ensures their adoption to remove or clarify incomplete or inaccurate data.

5.7. Storage of personal data is carried out in a form that allows determining the subject of personal data, no longer than required by the purposes of processing personal data, unless the period of personal data storage is established by federal law, an agreement to which the subject of personal data is a party, beneficiary, or guarantor. Processed personal data are destroyed or depersonalized upon achieving the processing purposes or if there is no longer a need to achieve these purposes unless otherwise provided by federal law.

6. Purposes of Personal Data Processing

6.1. The purpose of processing personal data of the User:

— informing the User by sending emails;

— providing the User with access to services, information, and/or materials contained on the website /.

6.2. The Operator also has the right to send notifications to the User about new products and services, special offers, and various events. The User can always refuse to receive informational messages by sending the Operator a letter to the email address info@mail.ru with the note "Refusal of notifications about new products and services and special offers."

6.3. Depersonalized data of Users collected using internet statistics services are used to collect information about the actions of Users on the website, improve the quality of the site and its content.

7. Legal Basis for Processing Personal Data

7.1. The legal basis for processing personal data by the Operator are:

— contracts concluded between the Operator and the subject of personal data;

— federal laws, other regulatory legal acts in the field of personal data protection;

— the consent of Users to the processing of their personal data, to the processing of personal data allowed for dissemination.

7.2. The Operator processes the personal data of the User only if it is filled in and/or sent by the User independently through special forms located on the website / or sent to the Operator via email. By filling out the appropriate forms and/or sending their personal data to the Operator, the User expresses their consent to this Policy.

7.3. The Operator processes anonymized data about the User if it is allowed in the settings of the User's browser (saving cookies and using JavaScript technology are enabled).

7.4. The subject of personal data independently decides to provide their personal data and gives consent freely, by their will and in their interest. Consent to the processing of personal data allowed for dissemination is given by the subject of personal data separately from other consents to the processing of their personal data. At the same time, the conditions provided by the Personal Data Law are observed. The requirements for the content of such consent are established by the authorized body for the protection of the rights of personal data subjects.

8. Conditions for Processing Personal Data

8.1. Processing of personal data is carried out with the consent of the subject of personal data to the processing of their personal data.

8.2. Processing of personal data is necessary to achieve the goals stipulated by an international treaty of the Russian Federation or by law, to carry out and fulfill the functions, powers, and duties assigned to the Operator by the legislation of the UAE.

8.3. Processing of personal data is necessary for the administration of justice, execution of a judicial act, act of another body or official subject to execution in accordance with the legislation of the UAE on enforcement proceedings.

8.4. Processing of personal data is necessary for the performance of an agreement to which the subject of personal data is a party, beneficiary, or guarantor, as well as for the conclusion of an agreement on the initiative of the subject of personal data or an agreement under which the subject of personal data will be a beneficiary or guarantor.

8.5. Processing of personal data is necessary to exercise the rights and legitimate interests of the Operator or third parties or to achieve socially significant goals, provided that the rights and freedoms of the subject of personal data are not violated.

8.6. Processing of personal data is carried out, access to an unlimited circle of persons to which is provided by the subject of personal data or at their request (hereinafter referred to as publicly available personal data).

8.7. Processing of personal data subject to publication or mandatory disclosure in accordance with federal law is carried out.

9. Procedure for Collecting, Storing, Transferring, and Other Types of Processing of Personal Data

The security of personal data processed by the Operator is ensured by implementing legal, organizational, and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.

9.1. The Operator ensures the safety of personal data and takes all possible measures to exclude access to personal data by unauthorized persons.

9.2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of the current legislation or if the subject of personal data has given consent to the Operator for the transfer of data to a third party to fulfill obligations under a civil contract.

9.3. In case of inaccuracies in personal data, the User can update them independently by sending a notification to the Operator's email address info@mail.ru marked "Updating personal data."

9.4. The period for processing personal data is determined by the achievement of the purposes for which the personal data were collected unless a different period is provided by the contract or the current legislation.

The User can withdraw their consent to the processing of personal data at any time by sending the Operator a notification via email to the Operator's email address info@mail.ru marked "Withdrawal of consent to the processing of personal data."

9.5. All information collected by third-party services, including payment systems, means of communication, and other service providers, is stored and processed by the specified persons (Operators) in accordance with their User Agreement and Privacy Policy. The subject of personal data and/or the User is obliged to familiarize themselves with the specified documents in a timely manner. The Operator is not responsible for the actions of third parties, including the service providers specified in this paragraph.

9.6. The prohibitions established by the subject of personal data on the transfer (except for granting access), as well as on the processing or conditions for processing (except for gaining access) of personal data allowed for dissemination, do not apply in cases of processing personal data in state, public, and other public interests determined by the legislation of the UAE.

9.7. The Operator ensures the confidentiality of personal data when processing personal data.

9.8. The Operator stores personal data in a form that allows determining the subject of personal data, no longer than required by the purposes of personal data processing, unless the period of personal data storage is established by federal law, an agreement to which the subject of personal data is a party, beneficiary, or guarantor.

9.9. A condition for terminating the processing of personal data may be the achievement of the purposes of processing personal data, the expiration of the subject of personal data's consent, or withdrawal of consent by the subject of personal data, as well as the identification of unlawful processing of personal data.

10. List of Actions Performed by the Operator with Received Personal Data

10.1. The Operator collects, records, systematizes, accumulates, stores, clarifies (updates, modifies), extracts, uses, transfers (distribution, provision, access), depersonalizes, blocks, deletes, and destroys personal data.

10.2. The Operator performs automated processing of personal data with the receipt and/or transmission of received information via information and telecommunications networks or without such networks.

11. Cross-Border Transfer of Personal Data

11.1. Before commencing the cross-border transfer of personal data, the Operator is obliged to ensure that the foreign state to whose territory it is intended to transfer personal data provides reliable protection of the rights of subjects of personal data.

11.2. Cross-border transfer of personal data to the territory of foreign states that do not meet the above requirements can be carried out only if the subject of personal data consents in writing to the cross-border transfer of their personal data and/or the execution of a contract to which the subject of personal data is a party.

12. Confidentiality of Personal Data

The Operator and other persons who have gained access to personal data are obliged not to disclose to third parties and not to distribute personal data without the consent of the subject of personal data unless otherwise provided by federal law.

13. Final Provisions

13.1. The User can receive any clarifications on questions of interest regarding the processing of their personal data by contacting the Operator via email info@mail.ru.

13.2. This document will reflect any changes to the personal data processing policy by the Operator. The policy is valid indefinitely until replaced by a new version.

13.3. The current version of the Policy is freely available on the Internet at /.

 
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To rent a car, you typically need a valid driver's license, a credit or debit card in your name, and a minimum age requirement, which varies by location and company. Some rental agencies may also require proof of insurance or a deposit.

Yes, you can cancel your reservation. However, cancellation policies vary by company. Some may offer free cancellations up to a certain time before the pickup, while others may charge a fee.

If you forgot items in the car, contact the rental agency as soon as possible. They usually have a lost and found department and can assist you in retrieving your belongings.

If you damage the car, report the damage to the rental agency immediately. Follow their instructions regarding documentation and repairs. If you have insurance, check your coverage for rental car damages.

If you arrive late, contact the rental agency to inform them of your delay. Some agencies may hold the car for a limited time, but others may release it if you're too late.

Most rental agreements allow you to drive within the country of rental. Driving across borders may require prior approval and could involve additional fees. Always check your rental agreement for restrictions.

Yes, most rental agencies allow pets in their vehicles. However, you may need to return the car clean and free of pet hair to avoid additional cleaning charges. Check the pet policy of the rental company.

Rental fees are typically paid at the time of booking or when you pick up the car. Some agencies may require a deposit, which is refundable if the car is returned in good condition.

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